Privacy policy

Munch Collective Pte. Ltd. ("Munch," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit munchthis.com or make a purchase from us.

Information We Collect

  • Contact information: name, email address, phone number, shipping and billing address
  • Order information: products purchased, order history, payment details (processed securely via our payment provider — we do not store full card details)
  • Device and usage information: IP address, browser type, pages visited, time spent on site, collected via cookies and similar technologies
  • Communications: messages you send us via email, contact forms, or customer support channels

How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and customer service
  • Send order confirmations, shipping updates, and respond to your inquiries
  • Send marketing communications (only if you've opted in — you can unsubscribe anytime)
  • Improve our website, products, and customer experience
  • Comply with legal obligations and prevent fraud

Cookies

We use cookies to operate our website, remember your preferences, and understand how visitors use our site. You can control cookie settings through your browser at any time.

Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors
  • Shipping and fulfillment partners
  • Email marketing platforms (such as Klaviyo, if you've subscribed)
  • Analytics providers
  • Advertising platforms (such as Meta) to deliver targeted ads based on your browsing behaviour, subject to Meta's own privacy policy

These partners are only permitted to use your data to provide services to us and are required to protect your information.

Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

Your Rights

Under the Singapore Personal Data Protection Act (PDPA), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Withdraw consent for marketing communications at any time
  • Request deletion of your data, subject to legal retention requirements

To exercise any of these rights, contact us at hello@munchthis.com.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, legal compliance, and dispute resolution.

Children's Privacy

Our website and products are not directed at children, and we do not knowingly collect personal data from individuals under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

Munch Collective Pte. Ltd.
32 Pekin Street, #05-01 Far East Square, Singapore 048762
hello@munchthis.com